Financial Services

YOU ARE THE BEDROCK OF THE ECONOMY

 

You allow us to make and receive payments. You provide loans and mortgages so we can buy our homes, grow our businesses and build better lives. You help us invest our money for the future and keep it safe.

 

The 2008 Financial Crisis showed us both how important Financial Services are and how damaging it can be. Traditionally the market has been dominated by a handful of key players, with the rest operating on the periphery, but since the 2008 crisis, a combination of new regulations, innovative technologies and changing customer demands has opened up this market.

Now is the time for smaller and emergent organisations to shine.

 

But it is still not easy to challenge the big incumbents – they have years of market dominance and large spending power. So let us help you redress the balance; let us be your champions. We are here for you – the challengers and emergent disruptors. We have huge experience in financial services from years working at and supporting the big players. We know what they are good at and can use that knowledge to bring your cost base down, but we also understand their constraints, and what you can do that they can’t to set yourselves apart.

 

We bring strategic thinking and advice, working with you to shape winning strategies. We are excellent implementers, so everything we create is execution ready and we can help you deliver effective transformation that achieves your desired outcomes on time and on budget. And with a strong people ethos, we can help you develop a real culture of high-performance – a key winning strategy that larger players will struggle to match.

 

You could of course turn to the big consultancies – but they are expensive, they tend to repeat the same things for everyone, and they also support the big 5 banks you are trying to challenge. This mean they reduce differentiation instead of creating it, you will not be the priority for them, and they will not genuinely listen to your needs and create the right solutions for you.

COST-EFFECTIVE QUALITY OUTCOMES DELIVERED THE RIGHT WAY

 

With Ahead Business Consulting you get big consultancy quality, but at fair price, so receive better value for your money. And we choose to exclusively support you, the challengers, meaning you are always our priority and we can be truly objective. We do bring our knowledge and experience, but we don’t bring a pre-set playbook, so we tailor everything to your specific needs and bring fresh perspectives and disruptive ideas. We want to help you shake up the market, make it more competitive and more customer-focussed for all

 

The best way to find out how we can help is to give us a call and have a confidential chat. That way we can better understand your key challenges and can share how we can help you resolve them best. Only by speaking will you know if ABC can help you deliver your outcomes in the right way.

See below for examples of some of our achievements..

Branch Network Optimisation

Strategy, design and delivery of complex £326m infrastructure programme to transform the branch network of a major UK bank, with closures, new branch openings and a full refurbishment programme. We improved branch designs, introduced new technologies and piloted alternative branch formats, that improved the experience for both customers and staff, represented brand values, and drove cost efficiency saving over £75m per annum. The only UK bank NOT to receive negative press for branch closures as we ensured no customer detriment.

Cultural Change to Transform Sales

£23m Cultural Change programme to transform the Sales experience in personal banking across 2,200 branches and 15,000 front-line staff. Changed Sales Processes, Sales Management Practices and Targets & Incentives to move from product-focus to customer needs focus. Customers were delighted, staff morale improved, and sales grew by 30% realising £220m benefits over 5 years – a genuine win:win:win. Finalist for internal award and commended by Which? magazine for its customer focus.  

Protect Customers & Reduce Fraud

Introduced Authorised Push Payment (APP) Fraud detection on inbound payments with real-time transaction monitoring, identifying 'Mule' accounts being used to launder APP crime and securing the money from criminals at source. Generated £6m saving in year 1 for one bank, on top of their existing fraud detection processes, protecting their business and customers, and helping to combat fraud across the UK.

Digital Innovation & Payments

We have led digital innovations and payments solutions for a number of banks, including introducing the first internet bank, Apple / Android pay, design and deployment of award-winning customer apps, and payments programmes such as Cheque Imaging (digitising cheque deposits) and Open Banking / PSD2.

Optimise Governance and Change

We optimise your change agenda to maximise cost efficiency and benefits realisation from your transformation budget, and ensure your programmes are set-up for success. We helped two banks optimise their transformation agenda, ensuring they met all their regulatory requirements and got the best return on investment. We set-up the Retail Transformation Programme – the recovery programme for a major UK bank following the 2008 crisis – a strategic change portfolio of 65 programmes with combined investment of £1bn to deliver £2bn return.

Programme Assurance & Recovery

Took over £50m regulatory technology programme running RED. Re-set programme vision, structure and governance, and created a recovery plan to bring it back on track. We became the exemplar programme across all the banks – the only mid or large sized bank to meet regulatory deadlines for both launch and migration completion (no other mid/large bank achieved either).

Develop a High Performance Culture

"Not finance. Not strategy. Not technology.
It is teamwork that remains the ultimate competitive advantage, both because it is so powerful and so rare.” Patrick Lencioni
High-Performance comes from our people - not from systems, processes and technology. Yet we spend so much time and money on fixing those elements, but omit to invest in our teams. Developing a culture of High Performance is one of our key strengths - and we can help you take the right steps to take your business forward. Gain the ultimate competitive advantage,

Training & People Development

Your people are your greatest asset and it is important to invest in their continued development - so that they can continue to look after your business. We deliver quality training on numerous topics such as: Project and Change Management; Innovation Masterclasses; Management and Team Performance; our high-end Leadership Development programme, which is ideal for Future Leader and Graduate programmes; and we can create bespoke courses to suit your needs. We also have our remote Business Improvement game: Rocket - see more below.

Rocket Remote

"Great fun combined with a really intense learning experience!" Rocket is one of the most fun and instructive 1/2 days your team will ever spend - and delivered completely remotely.
In Rocket your team takes control of a struggling business and have to make the right decisions to keep it afloat and turn it around. Delegates learn strategy, communication, process improvement and removal of silo thinking. Furthermore, you learn how to improve team engagement in a remote world and have a great remote team building day out. In a world where team morale and effectiveness are more important than ever, it has been difficult to achieve. This is what Rocket Remote does.

Get in touch

Based in Falkirk, we support organisations across Scotland and beyond.

Get in touch! Tell us your successes, your aspirations and the challenges you face. We will share how we can help – with no obligation for more.

  1. Email help@abc.business

  2. Give us a call on  0333 4444 123                   Local rate call / counted in inclusive minutes

  3. Use the contact form below

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